This Privacy Policy explains how Bajigame ("we", "us", "the platform") collects, processes, stores, and protects personal data belonging to players and visitors at bajigame.onl. By creating an account or using the platform in any way, you confirm that you have read this Policy and understand how your data is handled. This Policy forms part of our wider Terms and Conditions.
1. Scope & Data Controller
This Policy applies to all personal data processed in connection with the Bajigame platform, including data collected through the website, any associated mobile-optimised interface, support channels, and communications. It covers all registered players and unregistered visitors who interact with the site.
Bajigame acts as the data controller for the personal information it collects directly from you. Where Bajigame uses third-party service providers — such as payment processors or game software suppliers — those providers may act as independent data controllers or data processors depending on the nature of their service, and are subject to their own privacy obligations under their agreements with us.
For any privacy-related enquiries, contact our Privacy Team at support@bajigame.onl with the subject line "Privacy Request". We respond within 30 calendar days.
2. Personal Data We Collect
Bajigame collects only the data needed to operate your account and comply with legal obligations. Below is a clear breakdown of the categories we collect:
| Data Category | Specific Examples | Why Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number (when KYC required), nationality | Account creation, age verification, KYC compliance |
| Contact Data | Email address, Pakistani mobile number | Account communication, security alerts, support |
| Financial Data | Payment method details (wallet numbers, bank account references), transaction history | Processing deposits and withdrawals, fraud prevention |
| Technical Data | IP address, device type, browser, operating system, session data | Platform security, fraud detection, service optimisation |
| Usage Data | Games played, bets placed, session duration, navigation patterns | Improving the platform, responsible gaming monitoring |
| Communications Data | Support chat logs, email history, complaint records | Service delivery, dispute resolution, quality assurance |
We do not collect sensitive personal data such as biometric data, political opinions, or health information unless legally required as part of a specific KYC or responsible gaming process — and only with your explicit knowledge.
3. How We Collect Your Data
3.1 Directly from You
Most of the data Bajigame holds comes directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or communicate with us by email or live chat. You are always in control of what you submit at each of these touchpoints.
3.2 Automatically
When you visit or use Bajigame, our systems automatically collect certain technical data — your IP address, browser type, device model, and session information. This happens in the background as a normal part of how any website operates. We use this data for security monitoring and to ensure the platform performs correctly across different devices and network conditions.
3.3 From Third Parties
In limited cases Bajigame may receive data about you from third parties — for example, from payment processors confirming a transaction, or from KYC verification services confirming your identity documents. This data is only used for the specific purpose for which it was received and is handled with the same care as data you provide directly.
4. How We Use Your Data
The data Bajigame holds is used for the following specific purposes:
Account Management
Creating and maintaining your account, verifying your identity at registration and KYC stages, managing your login credentials, and applying account-level settings including deposit limits and communication preferences.
Payment Processing
Handling deposits via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfers, and card payments. Processing withdrawals to verified payment methods. Maintaining transaction records for financial compliance purposes.
Platform Operation & Improvement
Ensuring the platform functions correctly on all devices and connection speeds common in Pakistan. Analysing usage patterns to identify bugs, improve navigation, and develop new features that serve Pakistani players better.
Fraud Prevention & Security
Monitoring for suspicious account activity, duplicate account detection, chargeback fraud, bonus abuse, and any other behaviour that poses a risk to the integrity of the platform or the financial security of other players.
Responsible Gaming
Using usage data to identify patterns consistent with problem gambling behaviour and to ensure our responsible gaming tools — deposit limits, session timers, self-exclusion — are working as intended for each player who activates them.
Marketing Communications (Optional)
Sending promotional emails or SMS messages about bonuses, offers, and platform updates — only if you have opted in. You can withdraw this consent at any time from your account settings or by contacting support.
Bajigame does not use automated decision-making or profiling that produces legal or significant effects on players, except for standard fraud detection processes that are subject to human review in all cases where action is taken against an account.
6. Legal Basis for Processing
Bajigame processes your personal data on one or more of the following legal bases depending on the specific activity:
- Contract Performance: Processing your registration data, payment information, and game usage data is necessary to deliver the service you signed up for. Without this processing, we cannot operate your account.
- Legal Obligation: KYC identity verification and transaction record-keeping are required by applicable anti-money laundering (AML) and financial regulations. We process this data because the law requires us to.
- Legitimate Interests: Fraud prevention, security monitoring, and platform improvement are carried out on the basis of Bajigame's legitimate interest in operating a secure and fair platform. These interests are balanced against your privacy rights and never override them unreasonably.
- Consent: Marketing communications by email or SMS are sent only on the basis of your explicit consent. You can withdraw this consent at any time.
7. Security Measures
Bajigame uses a layered approach to data security. The key measures in place include:
- 256-bit SSL/TLS encryption on all data in transit between your device and our servers.
- Encrypted storage for sensitive fields including payment details and identity documents.
- Access controls that limit which Bajigame staff can view personal data, based on job function and necessity.
- Two-factor authentication available for all player accounts and mandatory for all staff accessing backend systems.
- Continuous intrusion detection and monitoring on all production infrastructure.
- Regular security audits carried out by independent third-party specialists.
Despite these measures, no internet-based platform can guarantee absolute security. If you suspect your Bajigame account has been compromised, change your password immediately and contact support. Bajigame will investigate and act without delay.
8. Data Retention
Bajigame retains personal data only for as long as it is needed for the purpose it was collected, or as required by applicable law:
- Active account data is retained for the full duration of the account's existence plus a post-closure period required for legal and financial compliance purposes.
- Transaction records are retained for a minimum of five years following the transaction date, as required by standard financial record-keeping obligations.
- KYC verification documents are retained for the period required by applicable anti-money laundering regulations — typically five years from the date of last transaction or account closure, whichever is later.
- Support communications are retained for a standard period to allow for dispute resolution and quality assurance review.
- Marketing consent records are retained to demonstrate that permission was granted and to process opt-out requests correctly.
When data is no longer needed and the retention period has expired, it is securely deleted or anonymised in a way that prevents re-identification.
9. Your Data Rights
As a Bajigame player, you have the following rights regarding your personal data. To exercise any of them, contact us at support@bajigame.onl with the subject line "Data Rights Request":
Right to Access
Request a copy of all personal data Bajigame holds about you. We will provide this within 30 days in a readable format.
Right to Rectification
Ask us to correct any inaccurate personal data. If your name or contact details have changed, you can update most information from your account settings directly.
Right to Erasure
Request deletion of your personal data, subject to our legal retention obligations. Data required for AML compliance cannot be deleted before its statutory retention period ends.
Right to Restrict Processing
Ask us to limit how your data is used while a dispute or accuracy question is being resolved. We'll restrict processing to storage only until the matter is settled.
Right to Data Portability
Request your data in a structured, machine-readable format so you can transfer it to another service provider if you choose to do so.
Right to Withdraw Consent
Withdraw your marketing consent at any time. This will not affect the lawfulness of any processing done before the withdrawal. Processing based on contract or legal obligation continues regardless.
We will never charge a fee for exercising these rights. We may need to verify your identity before acting on a data request to ensure we are not disclosing or deleting data at the request of someone who is not the account holder.
10. Cookies & Tracking
Bajigame uses cookies and similar tracking technologies on the website. Cookies are small files placed on your device that help the platform function correctly and remember your preferences.
10.1 Essential Cookies
These are required for the platform to operate. They manage your login session, remember your language and display preferences, and maintain the security of your account during a session. You cannot opt out of essential cookies while using the site.
10.2 Analytics Cookies
We use analytics tools to understand how visitors use the site — which pages are visited most, where users drop off, and how different device types interact with the platform. This data is aggregated and does not identify individual users. You can opt out of analytics cookies from the cookie preference centre accessible via the site footer.
10.3 Marketing Cookies
Marketing cookies are only placed if you have consented to receiving promotional communications. They help us show relevant promotions to players who have opted in. If you withdraw marketing consent, marketing cookies are removed from your browser the next time you log in.
10.4 Managing Cookies
You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies will prevent you from logging in and using the platform. Disabling analytics or marketing cookies will not affect your ability to play or transact.
11. Data of Minors
Bajigame does not knowingly collect personal data from anyone under the age of 18. The platform is strictly for adults. If we discover that a minor has registered an account and submitted personal data, we will immediately close the account, delete the associated personal data, and return any deposited funds to the verified payment source.
If you believe a minor has registered on Bajigame, contact us immediately at support@bajigame.onl. We will investigate and act without delay. The protection of minors is not a policy formality for us — it is a genuine operational priority.
12. Changes to This Policy
Bajigame reviews this Privacy Policy regularly and updates it when our data practices change or when legal requirements are updated. When material changes are made — meaning changes that significantly affect how your data is used or your rights as a player — you will be notified by email at least 7 days before the updated Policy takes effect.
The current version of this Policy is always available at bajigame.onl/privacy-policy. The version number and last updated date at the top of this page confirms whether you are reading the latest version. Continued use of the platform after the effective date of any changes constitutes acceptance of the updated Policy.
13. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or how Bajigame handles your personal data, please get in touch using any of the channels below:
Email — Privacy Team
support@bajigame.onl
Subject: Privacy Request
Live Chat
Available 24/7 from your Bajigame account dashboard. Fastest response for urgent matters.
We aim to respond to all privacy-related enquiries within 5 business days and to complete all formal data rights requests within 30 calendar days. If we need more time due to complexity, we will let you know before the 30-day deadline and provide a revised completion date.